What is abuse desk automation?

Abuse desk automation streamlines complaint handling: automatic parsing of reports, classification by type and severity, standard response templates, and workflow management. Automation enables handling volume human review couldn't manage.

Automated functions: extracting indicators from reports, checking against known threats, routing to appropriate handlers, and sending acknowledgments. Human review focuses on complex cases requiring judgment.

Benefits: faster response, consistent handling, scalability, and better tracking. Risks: automation missing context that human review would catch. Balance automation with appropriate human oversight.

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