Will AI handle blocklist escalation and support?

AI is already automating initial support tiers: chatbots handle common questions, automated systems process routine delisting requests, and machine learning helps triage escalations.

Human involvement remains for: complex cases requiring judgment, appeals involving context automated systems can't evaluate, and relationship-based escalations where sender history matters.

Likely evolution: AI handles more routine interactions, faster initial response, better self-service tools. Human escalation paths remain for complex cases. Prepare for automated initial contact while maintaining ability to escalate to humans when needed.