What is the role of postmaster teams?

Postmaster teams at MBPs manage email infrastructure and sender relationships. They maintain spam filtering systems, process abuse complaints, publish sender guidelines, and operate tools like **Gmail Postmaster Tools** and **Microsoft SNDS**.

For senders, postmaster teams are your point of contact for delivery problems. They can explain why your email is being filtered, provide reputation data, and sometimes whitelist legitimate senders experiencing temporary issues. Building relationships with postmaster teams helps resolve escalations.

Postmasters balance protecting users from spam against enabling legitimate communication. They develop filtering policies, participate in industry standards discussions, and adapt systems to evolving threats. Understanding their priorities (user protection first) helps you frame requests appropriately.