How do ESPs handle auto-responses vs bounces?
Auto-responses and bounces require different handling:
Auto-response characteristics:
From a human mailbox, not MAILER-DAEMON. Contains "auto-reply," "out of office," "vacation" text. Often includes original message reference. No SMTP error codes.
Bounce characteristics:
From postmaster, MAILER-DAEMON, or null sender. Contains SMTP codes and DSN format. Indicates delivery failure. Structured according to RFC 3464.
Detection methods:
Check sender address patterns. Scan for auto-reply keywords. Look for DSN MIME structure. Analyze header indicators.
Why distinction matters:
Auto-responses should not trigger suppression. Bounces require classification and action. Misclassification causes list problems.
Auto-responses are friendly waves from the shore. Bounces are signals that the ship could not dock.
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