How do you distinguish between technical vs reputation-based bounces?
Technical vs reputation bounces require different responses:
Technical bounce indicators:
DNS-related errors (host not found, MX lookup failed). Connection issues (timeout, refused). TLS/certificate problems. Protocol errors (syntax, sequence).
Reputation bounce indicators:
References to spam or content. Policy rejection language. Blocklist names or URLs. "Reputation" or "sender quality" mentions. Authentication failure references.
Code-based hints:
Technical: 4.4.x (network), 5.4.x (routing), 5.0.x (other). Reputation: 5.7.x (security/policy).
Why distinction matters:
Technical: Often temporary, may not be your fault, retry appropriate. Reputation: Your fault, requires sender-side remediation, address quality or configuration.
Technical problems are infrastructure issues. Reputation problems are behavior issues. Diagnosis determines treatment.
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