What is “temporarily deferred due to user complaints”?
"Temporarily deferred due to user complaints" indicates reputation damage:
What it means:
Recipients are marking your mail as spam. Complaint rate has exceeded acceptable threshold. ISP is throttling your delivery. This is a warning signal.
Complaint rate context:
Safe: Below 0.1%. Concerning: 0.1-0.3%. Critical: Above 0.3%.
Why temporary:
ISP is giving you opportunity to fix. Complaint rates can improve. Full blocking not yet warranted.
Required actions:
Check feedback loop reports. Remove complainers immediately. Review list sources and acquisition. Audit content relevance. Reduce sending volume while fixing.
Complaint-based deferral is the yellow card. Fix the problem before it becomes a red card (full block).
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