How do Zoho and ProtonMail handle unknown users?
Zoho and ProtonMail handle unknown users with some distinctions:
Zoho approach:
Standard 550 responses for invalid users. "550 5.1.1 User unknown." May have stricter rate limits for new senders. Business-focused with spam protection.
ProtonMail approach:
Privacy-focused handling. Standard 550 for non-existent users. May delay responses to prevent enumeration. "550 5.1.1 The email account does not exist."
Common characteristics:
Both follow RFC standards for basic codes. Both implement rate limiting. Both provide less detail than Gmail or Microsoft. Privacy considerations may limit information.
Handling recommendations:
Treat standard 550 5.1.1 as hard bounce. Respect rate limiting signals. Expect less verbose error messages.
Privacy-focused providers reveal less. Standard codes, minimal extra detail.
Was this answer helpful?
Thanks for your feedback!