Skip to main content
Got a 551 Error? — Understand rejection codes & fix delivery issues now. Get Help Fast →

What does 551 mean?

SMTP 551 indicates the user is not local:

What it means:

The server you connected to does not handle mail for this recipient. The address may have moved or may have been incorrectly addressed.

Common causes:

Address changed: User moved to different server. Domain routing: Mail should go elsewhere. Configuration issue: Server does not accept for this domain.

Typical message examples:

"551 User not local" "551 Please try [forwarding address]" "551 Not our customer"

Response:

Check if forwarding address was provided. Verify you have the correct address. Suppress if address is confirmed invalid.

551 says "wrong harbor." This ship needs to dock elsewhere.

Need personalized help?

Troubleshoot your 551 error with AI guidance. Open an AI assistant with your question pre-loaded — just add your details and send.