What are the most common ESP-related deliverability issues?
- Many deliverability problems trace to ESP configuration or infrastructure issues rather than content or list quality.
- Authentication misconfiguration:
- SPF records missing ESP includes
- DKIM not properly set up or key mismatch
- DMARC alignment failing due to domain mismatches
- Custom domain setup incomplete
- Shared IP reputation:
- Other senders on shared pools causing problems
- ESP not adequately managing pool quality
- Being stuck in a low-quality pool despite good practices
- IP warmup failures:
- Sending too much too fast from new IPs
- Not following ESP warmup guidance
- Warmup interrupted or inconsistent
- Bounce handling issues:
- ESP not suppressing bounces properly
- Continuing to send to invalid addresses
- Misclassified bounces
- Tracking domain problems:
- Shared tracking domain blocklisted
- Custom tracking domain not configured
- SSL certificate issues on tracking domains
- Platform-specific issues:
- ESP limitations on sending speed
- Queue delays during high-volume periods
- Technical issues on ESP side affecting delivery
Check ESP documentation, verify your configuration, and use their support when troubleshooting. Many issues have straightforward fixes once identified.
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