What is Spamhaus escalation protocol?

Spamhaus escalation approach:

Self-service first:

Use lookup tools to understand listing

Follow automated removal if available

Review listing details and reason

Escalation criteria:

Problem has been fixed

Self-removal not available or failed

Legitimate sender with evidence

What Spamhaus needs:

Clear explanation of what happened

Evidence of remediation

Commitment to prevention

Honest communication

What not to do:

Escalate without fixing problem

Be aggressive or demanding

Make repeated requests without new info

Follow their process. Provide evidence. Be professional and patient.