What is Spamhaus escalation protocol?

Self-service first:

• Use lookup tools to understand listing
• Follow automated removal if available
• Review listing details and reason

Escalation criteria:

• Problem has been fixed
• Self-removal not available or failed
• Legitimate sender with evidence

What Spamhaus needs:

• Clear explanation of what happened
• Evidence of remediation
• Commitment to prevention
• Honest communication

What not to do:

• Escalate without fixing problem
• Be aggressive or demanding
• Make repeated requests without new info
• Follow their process. Provide evidence. Be professional and patient.