How long should you wait before escalating?

Escalation timing:

Standard timeline:

Implement fixes first

Wait 3-7 days for natural recovery

Monitor postmaster tools for improvement

Escalate if no improvement

Escalate sooner if:

Complete block (zero delivery)

Business-critical situation

Clear error on provider side

Time-sensitive resolution needed

Wait longer if:

Partial improvement visible

Gradual recovery in progress

Fixes recently implemented

Why patience helps:

Providers prefer senders who fix problems themselves

Early escalation without fixes wastes everyone's time

Recovery often happens naturally

Allow time for repairs to take effect before requesting intervention.