How long should you wait before escalating?
Standard timeline:
- Implement fixes first
- Wait 3-7 days for natural recovery
- Monitor postmaster tools for improvement
- Escalate if no improvement
Escalate sooner if:
- Complete block (zero delivery)
- Business-critical situation
- Clear error on provider side
- Time-sensitive resolution needed
Wait longer if:
- Partial improvement visible
- Gradual recovery in progress
- Fixes recently implemented
Why patience helps:
- Providers prefer senders who fix problems themselves
- Early escalation without fixes wastes everyone's time
- Recovery often happens naturally
- Allow time for repairs to take effect before requesting intervention.
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