How to communicate recovery progress to management or clients?
Recovery communication framework:
Initial briefing:
What happened (root cause)
Expected recovery timeline (realistic)
Key milestones to track
What success looks like
Regular updates:
Weekly progress reports
Key metrics vs baseline
What was done this period
Plan for next period
Metrics to share:
Postmaster reputation scores
Engagement rates
Delivery success rates
Volume sent vs planned
Expectation management:
Recovery takes weeks, not days
Progress may not be linear
Some permanent impact possible
Under-promise, over-deliver.
Regular voyage reports to the ship's owners. Honest about conditions and progress.
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