How do I measure the impact of frequency on engagement and unsubscribes?
Frequency impact measurement requires both per-email and cumulative views:
Per-email metrics:
Open rate per email (does it decline with higher frequency?). Click rate per email. Revenue per email.
Cumulative metrics over time:
Total opens over the test period. Total clicks and conversions. Total revenue generated.
Attrition metrics:
Unsubscribe rate per email. Cumulative unsubscribes over time. Complaint rates. List decay rate.
Long-term value:
Subscriber lifetime value by frequency group. Retention rates over extended periods.
The tradeoff analysis: Higher frequency may generate more total revenue short-term but cause faster list decay. Model the long-term economics.
Frequency optimization balances short-term gain against long-term sustainability. Measure both to make informed decisions.
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