Skip to main content
Understand SMTP 5xx Codes — Decode permanent errors and learn which addresses to suppress immediately. Get Help Now →

What are common 5xx codes and their meanings? (e.g., 550, 553, 554)

Common 5xx permanent failure codes:

550 Mailbox not found: User does not exist at this domain. Suppress this address.

551 User not local: Server does not handle mail for this address. Address may be incorrect.

552 Message size exceeded: Message too large for recipient. Reduce size or contact recipient via other means.

553 Mailbox name not allowed: Address syntax invalid or policy rejection. Check address format.

554 Transaction failed: Generic permanent failure. Read accompanying message for details. Often indicates policy rejection, spam filtering, or blocklisting.

Response to 5xx codes:

Do not retry. Suppress address for recipient-specific errors. Investigate and fix for sender-side issues.

5xx codes close the door. Accept the rejection and respond appropriately.

Need personalized help?

Master bounce codes and clean your list smart. Open an AI assistant with your question pre-loaded — just add your details and send.