How to track escalation outcomes internally?

Escalation tracking system:

Record for each escalation:

Date and channel used

Issue description

Data provided

Response received (if any)

Outcome

Resolution timeline

Tracking benefits:

Know what worked before

Avoid repeating failures

Build institutional knowledge

Reference in future escalations

Analysis:

Which channels most effective

What data produces results

Average resolution times

Knowledge sharing:

Document learnings

Train team on effective approaches

Build escalation playbook

Log all port authority interactions and outcomes for future reference.