Communication & Escalation during Recovery

How to "talk" to a mailbox provider. This section covers the rare but necessary step of contacting the "postmaster (the support desk) at a provider (like Outlook) after you have fixed the problem, to politely request a "review" of your reputation.

12 questions in this topic

How do you communicate with mailbox providers about issues? What is the Gmail Sender Contact Form? What is the Yahoo Complaint Feedback Channel? How do you reach out to Microsoft via SNDS or support? What is Spamhaus escalation protocol? How can deliverability consultants escalate on behalf of clients? What data do providers expect in a remediation request? How to provide credible evidence when asking for help? How long should you wait before escalating? What’s the best tone and framing for escalation emails? What mistakes cause ISPs to ignore escalation requests? How to track escalation outcomes internally?

Questions about Communication & Escalation during Recovery