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Deliverability Crisis? — Identify if it's global or provider-specific—we'll help you fix it. Diagnose Now →

What’s the difference between global deliverability issues and single-provider issues?

Global issues (all providers affected):

  • Authentication failure (SPF, DKIM, DMARC)
  • Major blocklist listing (Spamhaus)
  • Domain-level reputation collapse
  • Infrastructure outage
  • Characteristics: Uniform decline across all providers simultaneously.

Single-provider issues:

  • Provider-specific algorithm change
  • Provider-specific complaint threshold exceeded
  • Provider-specific trap hits
  • Account-level provider issue
  • Characteristics: One provider declines while others remain stable.

Diagnostic approach:

  • Segment metrics by provider first
  • If all affected, look for global causes
  • If one affected, look for provider-specific causes

Storm affecting all ports versus one port closing. Different problems, different responses.

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