What data sources should I check first? (e.g., bounces, complaints, Postmaster Tools)
Data source priority for diagnosis:
- 1. Postmaster Tools (Gmail, SNDS)
- Current reputation status
- Authentication pass rates
- Spam rate data
- 2. Bounce logs
- Error codes reveal block reasons
- Pattern changes indicate new problems
- 3. Complaint data
- Feedback loop reports
- Timing and source of complaints
- 4. Blocklist checks
- MXToolbox, Spamhaus, Barracuda
- IP and domain separately
- 5. Engagement metrics
- Opens, clicks by provider
- Changes over time
- 6. Sending logs
- Volume changes
- List composition changes
- Start with reputation indicators, then dive into specifics.
- Check the harbor status board first, then inspect the cargo manifest.
Need personalized help?
Prioritize your diagnostic tools to save investigation time. Open an AI assistant with your question pre-loaded — just add your details and send.
Was this answer helpful?
Thanks for your feedback!