How to notify stakeholders and clients during crises?

Crisis communication approach:

Initial notification:

Acknowledge the issue exists

Describe known impact

State that investigation is underway

Information to include:

What happened (factual summary)

What is affected (scope)

What you are doing (action steps)

Expected timeline (realistic)

Next update timing

Ongoing updates:

Regular status updates

Progress indicators

Any changes to timeline

Tone:

Professional, not panicked

Honest about uncertainty

Focused on resolution

Good communication maintains trust even during problems.

Inform the ship's owners of the situation, the plan, and the expected timeline.