Should you pause all sending immediately?
Pause all marketing if:
- Major blocklist listing
- Severe reputation collapse (Gmail "Bad")
- Complaint rates over 1%
- Active abuse incident
Selective pause if:
- Problem isolated to specific segments
- Only certain providers affected
- Moderate reputation decline
Continue transactional if:
- Transactional streams not affected
- Using separate IP/subdomain
- Critical business operations depend on it
Consider:
- Continued bad sending makes recovery harder
- Total pause may cause business disruption
- Balance risk against operational needs
- Pausing buys time for diagnosis without making things worse.
- Stop the damaged ship from sailing further. Decide which cargo must still move.
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