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Reputation Crisis? Act Fast — Blocklist listed or complaint surge? Get expert guidance now. Get Help Now →

Should you pause all sending immediately?

Pause all marketing if:

  • Major blocklist listing
  • Severe reputation collapse (Gmail "Bad")
  • Complaint rates over 1%
  • Active abuse incident

Selective pause if:

  • Problem isolated to specific segments
  • Only certain providers affected
  • Moderate reputation decline

Continue transactional if:

  • Transactional streams not affected
  • Using separate IP/subdomain
  • Critical business operations depend on it

Consider:

  • Continued bad sending makes recovery harder
  • Total pause may cause business disruption
  • Balance risk against operational needs
  • Pausing buys time for diagnosis without making things worse.
  • Stop the damaged ship from sailing further. Decide which cargo must still move.
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