How do you create a “reputation playbook” for future incidents?

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Building a reputation playbook: Incident documentation : What happened and when Root cause analysis Impact assessment Timeline of events Response documentation : Steps taken and order What worked well What did not work Resources needed Prevention section : How to detect early Warning signs to watch Prevention measures implemented Playbook format : Quick reference checklist Detailed procedures Contact information Escalation paths A playbook enables faster, better response to future incidents. Eme