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023.017

Abuse Desk Operations (ARF Reports)

The "formal complaint" process. This section covers the Abuse Reporting Format (ARF)—the standardized format that mailbox providers use to send "complaint" (FBL) data back to senders. It also covers how a company's "abuse desk" (e.g., ) should handle these.

5 questions in this topic

Questions about Abuse Desk Operations (ARF Reports)

What is an email abuse desk? What is the Abuse Reporting Format (ARF)? How are ARF reports different from FBL reports? How should a company handle incoming abuse complaints? What evidence is needed when reporting email abuse?