How can engagement be used to repair reputation?
Using engagement for reputation repair:
Why engagement helps:
Providers learn from recipient behavior
Opens, clicks, replies signal wanted mail
Positive signals counteract negative history
Strategy:
Send only to users who recently engaged
Their positive behavior teaches algorithms
Gradually rebuilds trust
Engagement actions that help:
Opens (with tracking limitations)
Clicks on links
Replies to emails
Moving from spam to inbox
Adding to contacts
Avoid during recovery:
Sending to unengaged users
Actions that generate complaints
Low-engagement content
Your most satisfied customers vouch for you. Their positive interactions rebuild your standing.
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